Job Details

**Job title:**

Customer Service Representative

**Location:**

Greenville, SC

**Requirements:**

High school diploma and at least 2 years of related experience

LifeMD is an emerging leader in technology driven healthcare. We're applying our direct-to-consumer marketing expertise to make access to quality care and medication convenient, cost-effective, and simple. Our brands are intensely focused on our patients, constantly striving to deliver a better end-to-end healthcare experience through technology. Our mission is to improve the health and happiness of our patients through telehealth.

**About the role:**

LifeMD Southern Patient Care is looking for a Customer Service Representative to assist with our Virtual Patient Care platform. You will be part of creating an exciting and welcoming customer experience for our patients. When you come into the office, you will be tasked with assisting our patients with their questions and concerns while providing solutions. You will serve as a liaison between our patients and LifeMD Southern Patient Care, so professionalism and expert customer service skills are a must. If you have a passion for helping others and providing a memorable patient experience, then apply today and become a part of our team.

**Responsibilities:**

* Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform

* Answer incoming calls from patients with a courteous and professional manner

* Provide patients with solutions to any inquires they may have

* Maintain patient accounts and information

* Work with medical team to handle patient scheduling

* Other duties as assigned

**Candidate requirements:**

* High school diploma and at least 2 years of customer service experience

* Experience working in a medical office and knowledge of medical terminology strongly preferred but not required

* Great communication skills both verbal and written

* Excellent computer skills and tech-savviness

* Must possess excellent phone etiquette

* Must have strong data entry skills

* Ability to multi-task and work in a fast-paced environment

**Work Location**

One location. This position does not work remotely.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice *.* Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.