Job Details

Description:
Principle Responsibilities & Position Purpose:

Contribute to customer satisfaction by preparing & serving high quality food products in accordance with the brand standards. Maintain cleanliness and guest ready appearance of the outlet. Understands and implements the mission statement, values, and culture at all time

Pre-Requisites (Requirements):

- 1+ years of experience in food and beverage position preferred
-High School diploma or equivalent of same
Must display professionalism and have characteristics of honesty and trustworthiness
- Must have excellent attendance and punctuality

Work Environment & Context:

-Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
-Must be able to stand for eight hours, bend, stretch, and reach
-Long hours sometimes required. Work schedule varies and may include occasionally working on
Holidays, weekends, and evenings
-Must be able to push or pull 60 pounds and lift and/or carry 30 pounds

Requirements:
Required Knowledge, Skills, and Abilities:

Knowledgeable in:

-Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.
-Menu items and beverage choices
-Standards of operation as required by brand
-Be able to answer inquires of shopping, dining, entertainment and travel directions.
-Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new
procedures and events.

Skills:

-Suggest and service quality food and beverage items as per standards
-Service minded, friendly professional behavior

Abilities:

-Multi task, detail oriented, remain service centric
-Communicate with guests and co-workers
-Assist with guest issues with professionalism maintaining hospitable attitude.
-Works as a team member in aspects such as cleaning, food preparation, and storage.

Additional Info:
Essential Functions:

1. Prepare and consistently maintain dining area and supplies in a guest ready atmosphere.
2. Close out shift by cleaning and restocking supplies for next day.
3. Maintain safety and security practices; have thorough knowledge of emergency procedures.
4. Ensure guests are provided with the highest quality product and service.
5. Controls food costs and keep inventory up to par
6. Take inventory and submit order requests as necessary
5. Other duties as assigned, that the associate is capable of performing.

Positions for Possible Future Advancement:

Before the next promotion, this person should train others her/his replacement. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion, potentially as a Guest Service Representative.