Job Details

Job Description

Customer Service / Office Assistant Position

Qualifications

• Education/Experience- High school diploma or equivalent required
• Three (3) plus years of experience in customer service or customer-service training required
• Experience using MS office applications (Excel, Word, Outlook, etc.)
• Excellent oral and written communications skills required, attention to detail, great organizational skills, as well as a high level of patience, understanding, and tact, often under difficult circumstances

Responsibilities

• The selected candidate will report directly to the Customer Service Manager
• The candidate will be responsible for:

o Processing customer orders and sending confirmations.

o Entering order changes and updates per requirements.

o Entering and sending work orders to production with detailed instructions.

o Setting up shipments with dispatch / carriers, preparing and sending all ship documents for daily shipments.

o Providing or forwarding customer ship documents for daily moves.

o Working closely with other departments to identify efficiency issues, develop solutions, and implement changes.

o Creating reports to facilitate processes to streamline customer needs.

• The selected candidate will also answer phones, monitor the front lobby for all visitors, order office supplies, sort mail and file in addition to other duties, as assigned.